Courtney Solenberger-McNeill Professional Resumé Courtney's Biography   To Contact Courtney via Email

Career Highlights

Leadership	Facilitation	Strategic Planning
Motivation	Communications	Problem Solving
Entrepreneurial	Presentation	Coaching

 

• Selected by BMW as a Strategist and Product Specialist in the launch of the BMW 5 Series and BMW 6 Series
• Selected by J.D. Power and Associates as an evaluator for the Lincoln Premier Experience/Mercury Advantage and the Ford Blue Oval Certified certification initiatives
• Selected by Volvo and Innovative Training Systems to facilitate Showroom Strategies for Volvo Dealers at the annual Volvo dealer meeting in Maui, Hawaii
• National facilitator for Toyota's retail launch of the 2000 Celica/ECHO/Avalon for Maritz Performance Improvement Company. Educated national retail sales forces in strategies for "The New Internet Buyer"
• Facilitated nationwide "Total Ownership Experience" tour for automotive manufacturer, Infinity. Educated national retail sales force in product knowledge and showroom strategies
• J. D. Power national facilitator/instructor for Internet training: General Motors - GM BuyPower
• Broadcaster of live distributed learning courses for Ford Motor Company with up-to-date application for the effective integration of visual material, text, audio, and video
• Provided advanced training and coaching techniques using expertise in visual content and technical ability with distance learning programs
• Instructor for Volvo sales, service, listening, and pre-owned vehicle training programs
• Piloted innovative distributed learning ventures for Chrysler Corporation for nation-wide roll out
• Consistently selected to facilitate year-long process redesign of key automotive dealer’s operations in sales, service, and parts
• Spearheaded national roll out of original Chrysler Corporation’s Customer One program
• Served as core facilitator of Advanced Customer One national design and regional launch for Chrysler Corporation
• Platform presentation for key new product launches for Chrysler Corporation
• Key dealer enrollment of Ford Motor Company’s Quality Certified Pre-Owned Vehicle Program, Lincoln Assured/Mercury Quality Certified Pre-Owned Vehicle Program, and management development through distance learning
• Lead innovation in integrating process thinking, problem solving, and program redesign of sales, service, and parts departments in over 100 dealerships nationwide
• Marketed and sold event sponsorships strategies for over 150 corporations involved with the Senior PGA Tour
• Dramatically presented and spotlighted educational information nationally for Ford Motor Company's Fordstar dealer communications
• Coached key corporate staff in the development of action planning to change process of servicing customer bases in over 100 different businesses

• BMW Launch of the all-new BMW 6 Series; facilitated key product features, functions, and benefits of the BMW 6 Series, as they correspond to the "Six Essential" attributes
• BMW Launch of the New BMW 5 Series; The Art of More. Specializing in Team Building and Sales Strategies
• Evaluator for Ford Motor Company's Blue Oval Certified, Lincoln Premier Experience, and Mercury Advantage Initiatives by J. D. Power and Associates
• Selected by Volvo and Innovative Training Systems to facilitate Showroom Strategies for Volvo Dealers at the annual Volvo dealer meeting in Maui, Hawaii
• Chosen by J. D. Power and Associates as a national facilitator for General Motors Internet Training
• National facilitator for Maritz Performance Improvement Company; Presented strategies: "New Internet Buyer" segment for the launch of Toyota's Celica/ECHO/Avalon
• Selected by Volvo to facilitate sales, service, listening, and pre-owned used vehicle courses
• Broadcaster for Ford Quality Certified Pre-Owned Vehicle Program and Lincoln Assured /Mercury Quality Certified Programs over Distance Learning Network, Fordstar
• Rolled out pilot and played key development role in major national launch field campaign for Ford Quality Certified Pre-Owned Vehicle Program, and Lincoln Assured/Mercury Quality Certified Programs
• Facilitated and served as on-air educator for major corporate education and training programs for Ford Motor Company’s national Fordstar live broadcasts, producing over 300 hours of live interactive shows
• Played pivotal role as team leader in national launch of premier automotive manufactures’ retail programs on process redesign and change
• Team leader for Chrysler Corporation’s Customer One Educational Initiative and recognized by Chrysler as one of the top nationwide presenters
• Lead four year facilitation and education program of process analysis, redesign, and improvement for key automotive dealers in Chrysler Corporation’s Washington DC regional operations
• Designed and implemented comprehensive customized education programs to meet the needs of the clients’ market place; e.g. cultural change, customer service, sales and marketing strategies, hiring and retention practices ( finding and keeping capable people ), work place harassment training, and change management
• Spearheaded broad-based marketing, sales, advertising, and fund raising programs to effectively promote Senior PGA Tour events, increasing support more than 20%
• Created, designed, and implemented a comprehensive advertising, fund raising, and public relations campaign for the 250th Anniversary of the founding of The University of Pennsylvania and the Pennsylvania Gazette

• Directed/managed sales, marketing, and training efforts for a $4MM service organization
• Managed 50 people, exercised P & L responsibilities, and directed effective strategic and tactical planning for sales/management efforts at 12 retail operations achieving corporate goals and marketing strategies

• Established profitable training center for Mid-East region
• Delivered comprehensive management, customer service, sales and retention training programs for the fastest growing programmer in the telecommunications business, servicing over two million customers
• Planned, developed, and presented education and training programs for the Mid-East region including management, leadership, sales/retention/service and employee incentive programs
• Integrated marketing, advertising, promotion, and training functions to capitalize on corporate customer service requirements that maximized profits

• Coached World Cup Teams
• Member of the International Relations Committee of the United States Olympic Committee

West Chester University, M.Ed.                                                                        1978
Ursinus College, BS                                                                                            1975
Friends’ Central School, Diploma                                                                       1971

National Speakers Association
Executive Director, Ebel U.S. Pro Indoor Tennis Championship ( ATP Tour )
Executive Board Member, Philadelphia Sports Congress

 

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