Ray's Biography

Ray McNeill Professional Resumé Email: Ray McNeill Ray's Biography See other "In Studio" Pictures:  On air in Dearborn   Broadcasting  The studio  Behind the scenes  Introducing VenStar  Working in Maui  Behind scenes in Maui  Maui style!   Advanced Teamwork: HOME

 

SELECTED CAREER ACHIEVEMENTS

• Distance learning facilitator for Ford Motor Co./ FORDSTAR Network~ Service and Sales Courses
• General Motors (GMU) IDL facilitator~ Service, Parts, and Body Shop courses
• Facilitator for DaimlerChrysler Academy~ Classes for Service and Parts Managers and staff
• Moderator over focus groups for Kia in product development
• Selected by J.D.Power and Associates as an evaluator for Lincoln Premier Experience, Mercury Advantage, and Blue Oval Certified initiatives.
• Training Design and Delivery: Train the Trainer Sessions for Saturn
• Introduced Venstar, Volvo's Distance Learning Educational Network, to worldwide dealer meeting in Maui, Hawaii
• Spearheaded national education and training initiatives through classroom seminars, distance learning, consulting, in-dealership facilitation, and large audience presentations
• Team leader for Chrysler Corporation's Customer One training initiative
• Instructor/coach of computer and Internet skills
• Trained and certified in use of all the "Carlson Learning Profiles"
• Facilitator for Ford "Quality Certified Pre-Owned Vehicle" program
• Facilitator for Chrysler's "Service Management Series"
• Chrysler's Advanced Customer One trainer/facilitator
• Chrysler's Cincinnati Zone Action Advisor/ Consultant in dealerships
• Launch Team for Chrysler 1996 mini-van launch/ included product training, sales training, and zone staff training
• Customer One facilitator/ Chrysler's cultural change seminar
  

 

Skill Sets

Management Skills	Facilitation	Customer Satisfaction
Computer Training	Communications	Problem Solving
Process Improvement	Presentation	Coaching

 

 

Professional Resumé

President        Advanced Teamwork, Inc.        1994 - Present

• Advanced Teamwork Inc. Dearborn, Michigan ----------December 1994 - Present

Founded independent training/ consulting company
Consulting and classroom seminars

Moderating Focus Groups

Train the Trainer Sessions

Distance learning facilitator for Ford Motor Co./ FORDSTAR Network

Distance learning facilitator for General Motors Co./ GMU
Instructor/coach of computer and Internet skills

Trained and certified in use of all the "Carlson Learning Profiles"

Facilitator for Chrysler's "Service Management Series"

Chrysler's Advanced Customer One trainer/facilitator

Chrysler's Cincinnati Zone Action Advisor/ Consultant in dealerships

Launch Team for Chrysler 1996 national mini-van launch and retail training

Chrysler Customer One national facilitator

 

• Grogan Chrysler Plymouth ------------------ 1986 through 1994

Service Director - large metro dealership. Budgetary and performance
responsibility for all phases of service and parts operations
HIGHLIGHTS
* Chrysler's Five Star Award- every year
* Chrysler's Award for Excellence- five years
* Chrysler's Service Professional- every year
* Consistently set record for Chrysler's Detroit Zone in Customer Satisfaction

 

• Christopher Chrysler Plymouth -----------1976 through 1986

Parts and Service Manager/ Trained in service management, sales
management, parts management, and accounting
HIGHLIGHTS
* Chrysler's Five Star Award- five consecutive years- 1982-1986

 

EDUCATION

• Bowling Green State University

Bachelor of Arts degree - management
* Recognized by the University for public speaking skills (1994)

Ray McNeill's Biography

Courtney Solenberger-McNeill's Resume

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This page was updated June 21, 2004