Ray's Resume

Raymond J. McNeill's Biography

 

Over twenty years on the retail side of the automotive business prepared Ray for a unique teaching, consulting and facilitation career.  Ray is immersed in the automotive business.  The credibility and “buy-in” achieved in his training sessions are easily recognizable.  Ray’s background, coupled with positive motivational facilitation skills, produces participation.

 

Currently, Ray is a leading broadcaster on Ford Motor Company’s FORDSTAR network.  As a distance learning professional he teaches a variety of courses that span the dealership departments. These courses are for Service, Parts, Body Shop, Sales, and Customer Relations Managers and staff.

 

Ray McNeill is also GMU Certified and teaches several classes for General Motors on the GM IDL network. These classes include Service Department Managment, Parts Department Managment, and Body Shop Managment.

 

Ray is also a lead facilitator for the General Motors "Success Drivers" Seminar.

 

Ray is part of the team at DaimlerChrysler Academy, teaching service and parts related courses for managers and staff.

 

Ray has been selected by J.D.Power and Associates to be an evaluator for Ford Motor Company's Blue Oval Certified and Lincoln Premier Experience initiatives.

 

Saturn contracted with Advanced Teamwork and Ray McNeill to design and deliver a course on facilitation for the Saturn Trainers.

 

Ray was also chosen to introduce Volvo's Distance Learning Network, VenStar, at the worldwide Volve dealer meeting in Maui, Hawaii.

 

Among Ray's other projects, he has facilitated corporate staff training, moderated over focus groups, taught service management seminars, facilitated automotive cultural change seminars, taught sales programs, and launched new vehicles with sales training. Ray is also certified in the use of all the Carlson Learning Profiles, including the D.I.S.C. profile training along with experience in dealership consulting.

 

Ray started in the automotive business in a dealership, during the mid-nineteen seventies. After completing his sales experience, from salesperson to sales manager, Ray’s career path shifted toward the service side of the automotive business.Trained in both parts and service, Ray entered as a service advisor. Quickly he assumed the role of service manager, and remained in that position for the next eight years, attaining highest levels of customer service and profitability. Next Ray became service director. Ray piloted that service department to record setting customer satisfaction levels and profits. Ray’s service departments were awarded Chrysler’s “Five Star Award for Excellence” every year, since 1981. Thirteen concurrent years of “Five Star” recognition is exceptional. Ray McNeill is also certified Diamond Level in the area of service management, successfully completing all the AtCon training requirements for service managers.

 

Ray holds a degree in management from Bowling Green State University.

 

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